Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at marketline@grqmail.com. If your return is accepted, we’ll provide instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at marketline@grqmail.com.

**Damages and issues**

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

When contacting us about a damaged, defective, or incorrect item, please include your order information and clear photos or other relevant evidence of the issue where possible.

**Exceptions / non-returnable items**

Certain types of items cannot be returned, including perishable goods, custom products such as special orders or personalized items, and personal care or hygiene goods that have been opened or used.

We also do not accept returns for hazardous materials, flammable liquids, gases, or other products that cannot safely or legally be returned.

Certain products may also be designated as final sale and will not be eligible for return unless required by applicable law or the item was received damaged, defective, or incorrect.

Gift cards cannot be returned.

Please contact us at marketline@grqmail.com if you have questions or concerns about the return eligibility of a specific item.

**Sale items**

Unless an item is specifically marked as final sale, purchasing an item at a discounted or promotional price does not by itself make the item ineligible for return.

Final sale items cannot be returned except where required by applicable law or where the product received is damaged, defective, or incorrect.

**Exchanges**

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

If you received the wrong product or a defective or damaged item, please contact us before placing another order so that we can review the issue.

**Return shipping**

Return shipping arrangements depend on the reason for the return.

If a return is required because an item was received damaged, defective, or incorrect, Market Link will provide the appropriate return instructions after reviewing the request.

For eligible change-of-mind returns, return shipping costs are the responsibility of the customer unless otherwise stated by Market Link or required by applicable law.

Original shipping charges are non-refundable unless the refund is required because of an error by Market Link, a damaged or defective product, or applicable consumer law.

Please do not send a return before receiving return instructions from us.

**European Union and European Economic Area right of withdrawal**

If merchandise is being sold to a consumer in the European Union or European Economic Area, applicable consumer protection laws may provide a statutory right to cancel or withdraw from an eligible distance purchase.

Where applicable, consumers generally have at least 14 days from delivery to exercise this right, subject to applicable exclusions and requirements.

This statutory right applies independently of our standard 30-day return policy and does not limit any additional rights that you may have under applicable consumer protection law.

Products returned under a statutory right of withdrawal must be handled only to the extent reasonably necessary to establish their nature, characteristics, and functioning. Certain products may be excluded from the statutory right of withdrawal where permitted by applicable law.

**Refunds**

We will notify you once we’ve received and inspected your return and let you know if the refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days, except where applicable law requires the refund to be processed sooner.

Please remember that it can take additional time for your bank, card issuer, or payment provider to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at marketline@grqmail.com.

**Cancellations**

If you need to cancel an order, contact us at marketline@grqmail.com as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or fulfilled. Once an order has entered fulfilment or has been shipped, cancellation might no longer be possible and the applicable return process will apply instead.

Any statutory cancellation rights available to you under applicable consumer law remain unaffected.

**Consumer rights**

Nothing in this policy is intended to exclude, restrict, or limit any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

Where applicable law provides you with greater rights than those described in this policy, the applicable legal requirements will prevail.

**Contact**

For questions regarding returns, exchanges, cancellations, damaged or incorrect products, or refunds, contact us at:

marketline@grqmail.com